The environment is important to us, we have tried to minimise the use of single-use plastics, and strive to use reusable or recyclable materials.
Delivery Outside Mainland UK
Unfortunately, we do not offer delivery outside of Mainland UK.
We will deliver the goods to the address you specify for delivery on your order. Please make sure this address is up-to-date and accurate, and that you are careful in selecting the appropriate address for shipping and billing. We cannot accept any liability for loss or damage to the goods once they have been delivered per your instructions.
If we anticipate a delay
We aim to deliver within the quoted time frame, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to notify you of the delay and provide you with an alternative date for delivery. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.
Problem with the delivery
We will notify you when your order is ready for dispatch. If you do not receive your order within 2 days of your dispatch notification please contact us as soon as possible. To notify us please email email@example.com, or telephone 07367 509 620.
Carefully remove plants from the box, and check all packaging to make sure you haven’t missed any. Most plants can be planted out immediately if the conditions are suitable, however, some may need to be kept in a glasshouse or cold frame until late spring/early summer or until the risk of frost has passed.
If you are not satisfied with your order please contact us immediately either by phone or email, if by email it is a good idea to send us photographs of your plants. Keep all packaging, We will do our best to sort things out immediately.
Cut Back Plants
You will notice that some of your plants may have been cut back, there’s absolutely no need to worry. This may have been done for a number of reasons including routine maintenance or restrictions in height to get them in the box (This tends to happen more as the seasons progress). The plants will grow away nicely and we find that they are often better than trying to leave all the foliage on during transport. Sometimes, when a plant is in flower we will leave these on so that you can enjoy them, this is always difficult as the blooms damage very easily. If this happens just trim the plant back and, as above, it will grow away. Please keep well-watered and plant out as normal. If you have any concerns do not hesitate to contact us on 07367 590 620.
All our products go through quality control, but occasionally products slip through or are damaged in transit to you. Any returns must be returned in the same condition as they were when sent at the buyers’ cost, this does not affect your statutory rights.